Refund and Returns Policy

Each Dresilo garment is thoughtfully crafted to your exact proportions and preferences. Because our shirts are made-to-order using personalized 3D body measurements, we do not offer standard refunds or exchanges. However, we understand that unexpected situations can arise, and we’re here to help.

  1. Tailored, Just for You

Every shirt is produced individually, using your submitted measurements. As such, we are unable to accept returns based on changes of mind or personal fit preferences.

  1. Quality Assurance & Resolution

If you believe your order is incorrect, damaged, or does not meet the standards we uphold:

  • Please notify us within 14 days of receiving your item
  • Include your order number and a brief description of the issue
  • Attach clear photos, if applicable

Email: services@dresilo.com

We review each case with care. Should the issue qualify, we may offer:

  • A remake of your garment
  • Store credit
  • A partial or full refund — at our discretion
  1. What’s Not Covered

Refunds or remakes cannot be issued in the following cases:

  • Inaccurate measurements submitted via the scanning tool
  • Style or fit preferences differing from selected options
  • Normal wear and tear
  • Shipping fees, unless the error originated with us
  1. Turnaround Time

We aim to respond within 14 business days. If a remake is approved, we’ll guide you through updated measurement steps and processing timelines.

  1. Questions & Support

Our goal is to ensure a seamless experience — one that fits just right.

For assistance, reach out to:
services@dresilo.com

Scroll to Top